KitchenAid Refrigerator Ice Maker Not Working?

Is your refrigerator KitchenAid Ice Maker Not Working or dispensing ice cubes? Here are 5 common reasons why the KitchenAid Refrigerator does not make or dispense ice cubes. Before beginning any repair, always be sure to disconnect the power to the appliance. It is also recommended to test the outlet for proper voltage.

KitchenAid Refrigerator Ice Maker Not Working?

Today we’re looking at the KitchenAid refrigerator, and the issue is it’s not making any ice whatsoever, so the first thing we’re going to do in a no-ice situation is verified that we have water coming to the refrigerator, and if we have a water dispenser, that’s a good way we can test that, we’ll go ahead and just take a cup and see if we get any water coming out of the dispenser.

KitchenAid Refrigerator Ice Maker Not Working – troubleshooting?

  • The most common reason for the KitchenAid Refrigerator not to be working? Jammed ice cubes.
  • What is causing this to happen? Ice cubes melt and then refreeze resulting in ice clumps.
  • How can I fix this problem? Remove all clumped or jammed ice cubes from the ice chute to make your KitchenAid Refrigerator work again.
    Not the problem? More reasons can be found below …

Troubleshooting common problems with the KitchenAid Refrigerator:

  1. Chunky ice cubes in the ice chute?
  2. Is the KitchenAid Refrigerator is turned off?
  3. Does the clogged water filter need to be replaced?
  4. Is the water supply to the KitchenAid Refrigerator turned off?
  5. Do the water lines have to be cleared of excess air?

UNJAM THE ICE MAKER CHUTE: Make sure that the ice cubes are not trapped in the slide. Check for clumps in the vicinity of the ice ejection arm or the spiral. Dispose of any ice in the area blocking the chute. Test the KitchenAid Refrigerator dispenser about an hour after removing all jammed ice cubes.

NOTE: JAMMED ICE is the common reason for the KitchenAid Refrigerator NOT TO DISPENSE ICE OR DUMPS. Large clumps of ice can form when ice cubes in the container melt and refreeze. Clumpy ice occurs when the KitchenAid Refrigerator is not used regularly.


  1. THE KitchenAid Refrigerator IS TURNED OFF

Turn on the KitchenAid Refrigerator: Is the Refrigerator power switch (or arm) OFF? Check that the KitchenAid Refrigerator is turned on. If the KitchenAid Refrigerator was turned off and is now turned on, give the ice maker some time to make ice cubes. Turn on the ice maker by lowering the cable shut-off arm. Some Refrigerators vary and have a switch for turning the ice machine on and off.

NOTE: If the water line was not connected to the refrigerator and the ice maker is turned on and trying to make ice, this may cause buzzing, and parts in the refrigerator may freeze.



REPLACE WATER FILTER CORRECTLY: The water filter in your refrigerator can cause problems if not installed correctly. If the water filter is clogged with hard water, the water flow will decrease. A defective water filter will result in little or no ice production.

NOTE: A badly installed water filter can cause many problems, including NO ICE DISCHARGE. When removing and replacing the water filter, make sure it is securely fitted in the filter casing.



Refrigerator Water supply

TURN ON water supply valve (FULLY OPEN): The water supply valve (or saddle valve) must be in the FULLY OPEN position. Check that the water supply valve is in good condition and that the valve to the refrigerator is open. Can the water supply valve fail? The water supply valve can corrode, may be worn out or may simply be stuck. When the water supply valve is open, check the water lines for kinks or bends that may obstruct the flow of water to the ice machine.

NOTE: Make sure that the cool water supply is connected to a cold water supply.



FLUSHING WATER LINES AFTER REPLACING THE WATER FILTER: Every time the water filter is replaced, the water lines in the KitchenAid Refrigerator should be flushed out of excess air. Air in the water lines can cause water to drip out of the dispenser and the ice maker to make hollow or small ice cubes.

NOTE: After changing the cooling water filter, it is recommended that you remove the air from the cooling water system by holding a cup at the water dispenser for 5 seconds and turning it off for 5 seconds until water starts to flow out of the water dispenser.

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